Terms & Conditions

QUOTATIONS AND PROJECT TERMS

All quotations and estimates provided by Multibings Solutions are valid for a period of 30 days from date of issue. Quotations not accepted within this timeframe must be re-issued.

All quotations are required to be accepted using mail or signed on the issued quotation and returned to Multibings Solutions within the 30 day period from date of issuance.

By accepting a quote, you agree to and accept the terms and conditions of Multibings Solutions.

All estimates/quotes are based on our understanding of your requirements and as per given time-frame. Any changes to the functionality including micro-improvements, may incur additional costs accordingly. Please ensure and clarify our understanding.

All quoted prices, excluding where indicated, do not include Goods and Services Tax(GST).

Estimates may be provided by Multibings Solutions to offer the client a guide on the projected costing of a project prior to any discovery or research for said project. All estimates will be clearly marked as such and are not an indication of the exact final cost to develop the application.

All estimates will need to be formalized to a quotation or invoice before acceptance by either party as the final cost of the application.

Multibings Solutions reserves the right to suspend the services/quotation at any time, without any prior information.

WEB DESIGN/ DEVELOPMENT & SOFTWARE DEVELOPMENT TERMS

Any complexity related to specific tasks, must be advised in advance and included in the proposal for costing purposes. We operate in good faith and rely on our clients to disclose the full picture at the time of quotation. Any discrepancy arising due to unclear requirements will not be borne by Multibings Solutions.

Multibings Solutions will make every effort to complete the project/changes in the given timeframe. Reasonable delays are accepted if functionalities are redefined or modified.

Any delays at client’s end, may delay the project and proposed timeframes and may incur additional costs.

Any bugs (programming errors) reported during or just after the development does not attract additional charges.

Any re-work on an already completed task will attract additional charges. Any changes in the design after the design approval will incur additional charges.

Any modifications requested during the development or after the Go-Live approval will incur additional charges. All additional work, over and above the estimates is charged separately. Under no circumstances Multibings Solutions will be liable for any delays caused by change in the project brief.

Website/application content and all related materials need to be provided to us within the first two weeks of starting the project. Any delays thereafter may delay the project and may incur additional charges if it goes beyond reasonable timeframe.

Our websites/applications are generally tested on PCs and include near recent versions of following browsers: IE, Firefox, Chrome & Safari. If you require testing to be done on any other browser, please let us know in advance.

Responsive/multi-device compatible web pages are tested on PCs, Laptops, Android Phone, iPhone and iPads. If you require testing to be done on any other device, please discuss it in advance.

If your website/application is not hosted on a Multibings Solutions server, any additional man-hours that may be required due to any server or network related issues are not covered in our quotes and may be charged separately.

Multibings Solutions software codes (not including open source software) and designs are copyrights of Multibings Solutions. The codes can be handed over at an additional cost for use once all previous invoices are settled, on the condition that the codes are used only for use or modification for re-use for further development for the specified client or subsequent owners of that legal entity. Under no circumstance, the codes will be allowed to be used for re-selling or duplication purposes.

Depending upon the functionalities required, there may be 3rd party components such as Third Party Payment Gateways or SSL certificates involved in building a website/application. Although Multibings Solutions does its best in recognising the suitability of any such component, any unforeseen limitations of 3rd party components are beyond our control. Any third-party component purchase costs (such as SSL, Payment gateway, Google Adwords, Plug-in licenses etc) are not included in our quotes.

Multibings Solutions takes no responsibility of any open source products such as WordPress, Open Source carts, Joomla etc. It is clients responsibility to update all components and third party softwares. We suggest you to take regular back-ups to avoid any disruptions.

Domain registration/renewal etc charges are not included as a part of any project/proposal unless mentioned otherwise. If required, a quote for which will be submitted separately and approved by the client.

Hosting charges are not included in the quotations unless mentioned otherwise. Multibings Solutions can organise an appropriate hosting solution if required, a quote for which will be submitted separately and approved by the client. Where clients decide to organise their own hosting, we should be consulted before finalising the type of hosting and database, as it should meet the requirements of the technology used for the development. Please note that we’ll require full access with hosting support for testing and deploying the application. Multibings Solutions will not be liable for any delays or errors caused by direct or indirect actions of the hosting company.

The customer also agrees to allow Multibings Solutions to place websites and other designs, along with a link to the client’s site on Multibings Solutions’s own website for demonstration purposes and to use any designs in its own publicity and portfolios.

All communications/correspondences are generally done via emails. It is client’s responsibility to keep us updated with their relevant email addresses.

GRAPHICS DESIGNING TERMS

Copyright is retained by Multibings Solutions on all design work including words, pictures, ideas, visuals and illustrations unless specifically released in writing and after all costs have been settled.

If a choice of designs is presented and one is chosen for your project, only that solution is deemed to be given by us as fulfilling the contract. All other designs remain the property of Multibings Solutions , unless specifically agreed in writing.

We will supply proofs and PDF files as appropriate for printing, or other graphic files as detailed in the job scope or request.

Charges for design work do not cover the release of our copyright design source files, including but not restricted to cdr, psd, AI, png, fla or other source files or raw code; if the Client requires these files for transfer to an in-house or other designer, they will be subject to a separate quotation or ‘buy-out’ charge.

Any artwork, images, or text supplied and/or designed by Multibings Solutions on behalf of the customer, will remain the property of Multibings Solutions and/or its suppliers unless otherwise agreed in writing. A licence for use of the copyright material is granted to the customer solely for the project defined in the scope or request and not for any other purpose.

The customer agrees that changes required over and above the estimated work, or in addition to the agreed scope, or where the client makes changes to the supplied copy or changes required to be carried out after acceptance of the draft design, will be liable to a separate charge.

The customer also agrees that Multibings Solutions holds no responsibility for any amendments made by any third party, before or after a design is published.

Any design, copywriting, drawing, idea or code created for the customer by Multibings Solutions , or any of its contractors, is licensed for use by the client on a one-time only basis and may not be modified, re-used, or re-distributed in any way or form without the express written consent of Multibings Solutions and any of its relevant sub-contractors.

All design work – where there is a risk that another party make a claim, should be registered by the client with the appropriate authorities prior to publishing or first use or searches and legal advice sought as to its use.

Multibings Solutions will not be held responsible for any and all damages resulting from such claims.

The customer agrees to allow Multibings Solutions to place a small credit on printed material exhibition displays, advertisements and/or a link to Multibings Solutions own website on the customer’s website. This will usually be in the form of a small logo or line of text placed towards the bottom of the page.

HOSTING TERMS

Hosting is an annual charge which must be paid in advance for the whole year. Except if the client is under one of our Maintenance packages.

It is the client’s responsibility to renew the hosting in time ie. before the expiry date. Failure to renew in time can lead to loss of files, data, emails, backups etc. All unpaid hostings are disabled or deleted from the server.

All renewals must be paid by seven working days prior to the expiry date. Multibings Solutions will not be responsible for issues related to delayed payment.

Hosting are on shared and non-shared servers hosted via third party providers. Multibings Solutions ensures best to our ability that our systems and servers are protected from hackers, viruses, intruders and other online and offline problems, However we will not be held liable for any disruption of services if such situation arises.

Client is solely responsible for the content stored on and served by the hosting service purchased and the activity of any scripts or email services created under the hosting service. The Customer must maintain the security of all account passwords and applications or scripts and ensure all scripts under the hosting service are free from malicious content that may harm any part of the Server, other client accounts hosted, or the external systems of visitors viewing the hosted content.

Incase of a malware attack, Multibings Solutions reserves the right to delete files on the hosting service without giving any prior notice.

CANCELLATION

Hosting Cancellation requests must be sent in writing or by email one month prior to the expiry of the same. Once the hosting has been renewed, it cannot be cancelled and must be paid for the full year.

If the hosting is not paid and renewed before the expiry date. We reserve the right to disable the hosting and all associated services including emails and dns records. Additional charges will be applicable to re-enable the hosting. Multibings Solutions will not be responsible for any loss of data, files, emails, backups, restoration costs etc.

If a hosting has been cancelled / disabled then all files, emails, databases and backups will be deleted from the server without any notification to the client.

EMAIL

All emails are to be downloaded on the client’s computer periodically. Email boxes must be kept within their quota limits. Periodical maintenance may be carried out on the email box and emails older than 6 months are deleted.

Client’s must not use the email hosting for inappropriate content and other undesired emails which can result in spamming or infecting the server. Under such circumstances, immediate action will be taken and the required files and data will be deleted without any prior notice.

Multibings Solutions offer packages in co-ordination with third party providers. Changes to the third party provider’s rules and policies may ultimately effect the services we provide or the terms and conditions herein.

Hosting are on shared and non-shared servers hosted via third party providers. Multibings Solutions ensures best to our ability that our systems and servers are protected from hackers, viruses, intruders and other online and offline problems, however we will not be held liable for any disruption of services if such situation arises.

DOMAIN TERMS

All domain registrations and renewals are to be paid in advance.

Expiration of a domain can result in service disruption and loss of domain.

Multibings Solutions will not be responsible if a domain expires due to non-payment / late payment of the charges. All payments must be made by seven working days before the expiry date.

It is client’s responsibility to renew their domain names with us.

All invoices and dues must be paid in full before we release the requested domain name.

Multibings Solutions has the domains in a common pool account and therefore cannot give access to its domain control panel.

Multibings Solutions offer packages in co-ordination with third party providers. Changes to the third party provider’s rules and policies may ultimately effect the services we provide or the terms and conditions herein.

PAYMENT TERMS

All quotations provided by Multibings Solutions, require a 40% deposit upon acceptance. Rest 60% is divided into two parts; wherein 40% deposit should be done once it will be uploaded to server and rest 20% when we will be live with the project.

Unless prior arrangement has been made, final payment is strictly net 10 days from the date of completion.

Any cost arising from payment clearings or transaction charges are solely the responsibility of the client and will be charged as such.

Multibings Solutions will only commence work on the quoted application once any deposited funds have cleared.

The customer will not be entitled for any service in case of delay in payment for more than 10 days from the final date of installation / date of project / module completion.

If opted for service beyond the 12 months of maintenance period or as agreed by Multibings Solutions, The Annual Maintenance Charges (AMC) will be normally applicable 40% (PERCENT) of original development cost of Project / Module; each year the development cost for new modules will be added to the initial development cost for the calculation of the AMC.

The AMC percentage shall be decided by the Multibings Solutions, which depends upon the amount of efforts and work required. This % may vary each year.

The recurring / renewal amount of the domain and hosting are subjected to change as per the market rates.

Multibings Solutions disclaims all warranties or conditions, whether expressed or implied, (including without limitation implied, warranties or conditions of information and context). We consider ourselves and intend to be subject to the jurisdiction only of the courts of Bihar, Siwan, India.

Multibings Solutions reserves the right to negotiate and refund appropriate portion of the amount paid by customer towards the requested service. If you cancel your order after making the payment, but the work has not commenced, we will refund 75% of the payment that you have already made. If the order is cancelled after the commencement of work, the maximum refund or charge will be 50% of the invoice. There will be no refund or adjustments if cancellation is called when more than 50% of the work has been completed. All cancellations must be received in writing and can be sent via regular mail, email or fax. Telephone requests on cancellations will not be accepted.

For minor or once-off works, payments need to be made either in advance or as per the terms mentioned in the invoice/proposal. If you require any changes to the terms, you must inform us in writing (emails accepted) within two working days of the receipt of the same.

CANCELLATION

If the client wish to cancel acceptance of the quotation, Multibings Solutions will invoice the client for any work completed to date, as a percentage of the total work involved.

                       

The minimum cancellation fee will be 40%(if full payment done) of the signed quotation.

CHANGES TO THE SITE AND THESE TERMS AND CONDITIONS

Multibings Solutions reserves the right to modify these Terms and Conditions. We will post any changes to our Terms and Conditions on this page. We encourage you to check frequently this Terms and Conditions to ensure that you are aware with the latest Terms and Conditions. Continued use of this Site following any change to the Multibings Solutions Terms and Conditions constitutes your acceptance of any such change to the Multibings Solutions Terms and Conditions.

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